Tourism Kamloops - Visitor Experience Volunteer

Posting Date: January 18, 2018
Closing Date: Manager: Senior Marketing & Experience Strategist
Location: 1290 West Trans Canada Hwy Kamloops, BC

The Tourism Kamloops team promotes Kamloops as an attractive, affordable and accessible getaway for outdoor enthusiasts, families, athletes and weekend warriors. We lead innovative marketing strategies to promote Kamloops as a valued tourism destination. Tourism Kamloops promotes a culture of collaboration, professionalism and fun.

We’re hiring local Visitor Centre Experience ambassadors who are passionate about Kamloops. Do you love to engage with people? Do you have a passion for getting out and exploring our trails and activities? If so, we invite you to apply to join our Visitor Experience team.

Position: Seasonal part-time positions available May – August 5-10 hrs/wk

Visitor Centre Hours of Operation: Monday - Friday 8:30am-7:00pm Saturday - Sunday 9:00am-5:00pm

Start Date: Training Days: May 7-11 and May 14-18

Requirements:

Must hold a valid Visitor Information Counselor Training Program certificate or successfully complete the Visitor Information Counselor Training Program provided by Tourism Kamloops upon employment

Responsibilities:

  • Identify visitor needs and to provide accurate visitor information including advice for transportation, accommodation, attractions, events, and more via mail, phone, email, and in person
  • Promote and sell tourism attractions and services
  • Encourage new and return visits to our community, region, and province
  • Gather and record statistical information related to visitors
  • Review hotel and activity lists and update as necessary
  • Perform other administrative tasks as required (data entry)
  • Conduct surveys at various outdoor event venues
  • Provide visitor information at the Visitor Centre, events and other busy locations

Knowledge, Skills and Abilities:

  • Strong communication skills
  • Excellent customer service and organizational skills
  • Outgoing, friendly and welcoming
  • Strong knowledge of local and regional attractions, activities and events
  • Able to work in a fast-paced environment/take initiative in slow times
  • Resourceful and able to think quickly
  • Cashier experience an asset
  • Knowledge of a second language an asset

Qualifications:

  • Must hold a valid Visitor Information Counselor Training Program (VICTP) certificate or successfully complete the Program, provided by Tourism Kamloops upon employment
  • Preference given to those with a tourism background Please submit cover letter and resume to: amy@tourismkamloops.com Email subject line: Volunteer Position

We wish to thank all applicants. Only those who fit the criteria will be contacted for an interview.