CAREERS + VOLUNTEER

 Tourism Kamloops promotes Kamloops as an attractive, affordable and accessible getaway for outdoor enthusiasts, families, athletes and weekend warriors. We lead innovative marketing strategies to promote Kamloops as a valued tourism destination. Tourism Kamloops promotes a culture of collaboration, innovation and fun. 

 

Bold Street Team Member

 

Posting Date: October 14, 2020
Closing Date: October 31, 2020
Reporting to: Visitor + Stakeholder Liaison
Locations: Tourism Kamloops, Kamloops Airport, various events

The Tourism Kamloops team promotes Kamloops as an attractive, affordable and accessible getaway for outdoor enthusiasts, families, athletes and weekend warriors. We lead innovative marketing strategies to promote Kamloops as a valued tourism destination. Tourism Kamloops promotes a culture of collaboration, professionalism and fun. 

We’re hiring one Bold Street Team Member who is passionate about Kamloops. Do you love to engage with people at pop-up locations? Do you have a passion for exploring our trails or immersing yourself at cultural attractions? Curious about the silt bluff hoodoos and the history of the Thompson Valley? If so, we invite you to apply to join our Visitor Services Team.

Position: Full time, temporary. 30-40 hours per week

Visitor Servicing Hours of Operation
Tuesday-Saturday: 9:00am-5:00pm
Statutory Holidays: 8:00am-4:00pm

Start Date: November 10, 2020
End Date: January 2, 2021

Responsibilities: 

  • Set up the mobile visitor centre at various venues and events
  • Conduct health and safety procedures of BOLD Street Team at pop-up events and locations
  • Identify visitor needs and provide accurate visitor information including advice for transportation, accommodation, attractions, events
  • Assist in the distribution of print collateral to accommodation partners and other stakeholders
  • Answer inquiries via phone, email, and in person
  • Conduct visitor surveys at various parks & venues 
  • Submit monthly statistics to Destination British Columbia related to visitor servicing
  • Communicate with accommodation partners and other stakeholders as required
  • Support the Luv'n the Loops program with partner engagement, sourcing in-kind prizes, and external communication
  • Assist the Visitor + Stakeholder Liaison with administrative tasks as required

Knowledge, Skills and Abilities: 

  • Excellent project management and organizational skills 
  • Experience managing events and/or volunteer groups
  • Comfortable navigating TripAdvisor, Facebook, Twitter & Instagram
  • Strong knowledge of local and regional attractions, activities and events 
  • Strong intercultural communication skills 
  • Comfortable using a laptop, smartphone, or tablet 
  • Excellent customer service and service recovery skills 
  • Outgoing, friendly and welcoming 
  • Able to work in a fast-paced environment/take initiative in slow times  

Qualifications:

  • Must have Class 5 driver's license and clean driver's abstract
  • Must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada 
  • Completed at least 2 years of a university or college program
  • SuperHost Foundations of Service Quality an asset 

Wage: $15.25/hour 

How to Apply: 
Please send the following to the Visitor + Stakeholder Liaison at angie@tourismkamloops.com with the email subject line: Bold Street Team Opportunity 

  • Resume 
  • Cover letter including three things you recommend experiencing in Kamloops this fall/winter
  • Accessibility considerations