Workplace De-Escalation: Key Reminders
Frontline employees can often face customers who may exhibit escalated and potentially unsafe behaviors, especially in today's high stress environments.
The increasing number of psychological injury claims reported to WorkSafeBC (Psychological Injury Claims (Mental Disorder Claims) 2019 to 2023 | WorkSafeBC) outline the importance of workplaces having clear processes and training in place for all employees. Proactively reviewing and implementing de-escalation strategies can help ensure that everyone on the team understands the steps to take if an incident arises.
go2HR has developed some safety talks. This five minute video on de-escalation tips for tourism and hospitality also includes a helpful link to a PDF of information for your workplace.
In addition to the video, go2HR continues to be a leader in employment mental health resources, offering information on creating a safe workplace and practical safety tips for tourism and hospitality workers.
For further information and resources, please visit People Working Well.
