Privacy Policy
At Tourism Kamloops, we value your trust and your privacy is a top priority. To respect that trust we adhere to all applicable standards for collecting, using, disclosing, and safeguarding any information you provide.
Tourism Kamloops is subject to British Columbia’s Personal Information Protection Act (“PIPA”). We strive to comply with all applicable privacy laws and regulations in all jurisdictions in which we are subject to the laws and regulations in those jurisdictions, including the European Union (EU). Subject to PIPA and the laws of British Columbian and Canada, EU residents may have additional rights, as provided by the General Data Protection Regulation (GDPR).
This Privacy Policy is effective January 2019.
Contents
1. Who are we?
2. Where does this Privacy Policy apply?
3. Which types of information do we collect?
4. Cookies
5. How do we use your information?
6. How do we protect your information?
7. How do we share your information?
8. How do we allow you to manage or delete your information?
9. How do we respond to lawful requests for information?
10. How do we operate and transfer data as part of our services?
11. Children
12. Changes to this Privacy Policy
13. Chatbot Privacy Policy
14. How to contact us
1. Who are we?
Tourism Kamloops is the business name of the Tourism Kamloops Marketing Society. Our websites (www.tourismkamloops.com and www.golfkamloops.com ) are Tourism Kamloops’s official tourism information websites providing comprehensive information to inspire visits to Kamloops and assist with trip planning and promote member businesses.
2. Where does this Privacy Policy apply?
This Privacy Policy applies to websites, email campaigns, digital communications, social media accounts, apps, and other web-based services operated by Tourism Kamloops. These are collectively referred to as our “Services” in this Privacy Policy. If some of our Services require a different or enhanced privacy policy to comply with local laws, the enhanced policy overrides this Privacy Policy.
3. Which types of information do we collect?
To provide you with our Services, we collect and process personal and non-personal information. The range and types of data we collect depend on how you use our Services and which Services you use. Personal information is any data that can enable you to be identified and any personal information about you. Non-personal information means anonymized data generated as you use our Services, for example records of access and usage statistics.
Tourism Kamloops receives and stores information you enter on our website or social media accounts, provide verbally to staff, communicate by telephone, email or in writing, or otherwise give to us. We collect and record a range of data in our database (potentially including name, address, business role, telephone number, email address, social media links) whenever you request information, subscribe to our newsletters, purchase products or services, participate in our surveys or contests, or use any other services we provide. We use this information to better understand our visitors and potential visitors, in order to improve our website, our Services, and our individual and group travel products.
You may withdraw your consent to our collection, use, retention, or disclosure of your personal information at any time, subject to any applicable legal or contractual restrictions and providing reasonable notice to Tourism Kamloops. If you withdraw your consent to collection, use, retention, and/or disclosure of your personal information, you may be unable to access our Services.
From time to time, Tourism Kamloops may also collect your personal information from external sources such as credit card processing services, search engines, social media, and hotel booking websites. In all cases, we will take reasonable steps to ensure we only collect personal information for the purposes for which you have consented, and we will not use or disclose your personal information in ways incompatible with those purposes.
By using our Services you are agreeing to this Privacy Policy and consenting to our collection, use, retention, and disclosure of the information referred to in this Policy. When using our Services you are consenting to provide information for our use, retention, and disclosure as described in this Privacy Policy including:
• Sign up information
An optional account can be used to access some of the features of our Services. When you sign up for an email account we will collect information including your first name, surname, email address and city.
•Purchases
If you make a purchase through us, we collect information necessary to complete the transaction, including your name, billing address, debit/credit card details and/or other financial information. All personal data including payment and financial information are encrypted before being submitted to us over the Internet.
Tourism Kamloops does not process debit/credit card information directly and uses third party ’Payment Processors’ for this purpose. Purchases through our Visitor Centre are relayed and processed using Moneris (see https://www.moneris.com). Please refer to the privacy policies of the third party payment processors for further information. Third-party processors may also provide us with additional purchase or transaction data, which we collect, use, retain, and safeguard as provided in this Privacy Policy.
• Other Sources
We may collect information you share when you elect to participate in surveys or focus groups to gain insights about our products and services, or if you provide testimonials, reviews, or responses to our questions. We may also collect data when you elect to participate in our promotions, events and/or contests, including information when registering.
• Usage information
We collect information about your activity using our Services. This may include the dates and times you visit or access our Services, the features you access, the pages and views shown to you, the clicks and gestures you perform on your browser or device, and related usage statistics.
• Device information
We collect information about the devices and software you use to access our Services, including device attributes, operations, identifiers, settings, network data, and cookie data (see section below). Through specific device permissions, you may also grant us the ability to collect additional device information. This may include data from sensors indicating your global positioning system (GPS) location in latitude and longitude. Some information, such as device/browser information, sensors, location, software and connectivity data, may update automatically as you use our Services.
4. Cookies
We collect a range of non-personal identifying information through use of “cookies” A cookie is a small unit of text that a website can send to your browser or device for storage on your system. Some cookies are deleted when you end your online session, while others may be retained. These cookies are used to collect usage data and recognize you when you return to our website, enabling us to personalize our content for you and remember your preferences. These include settings that determine how certain portions of the service are displayed, such as basic search preferences.
We may allow our service providers such as Google or Facebook to place cookies on your devices and collect the IP address of your devices, which provides our service provider with your general location data. Our service providers may use this data to serve you with advertisements, on our website or elsewhere online, and to report to us on an anonymized and aggregated basis on the effectiveness of our advertisements at inspiring tourists to travel to Kamloops and provide us with statistics on visitors to Kamloops (for instance, where they are coming from). In order to do so, our service provider may combine your IP address with other information that our service provider has obtained from other sources, as permitted by law. We only work with advertising partners who follow industry standards and best practices and any partners that process European Union data are GDPR compliant. Some of the vendors we work with who process our data are Google and Facebook.
5. How do we use your information?
We use your information primarily to deliver and improve our Services. In addition to the uses described above, we use your information to:
- Communicate with you and identify you as a user for our Services.
- Provide access to our Services and personalize and improve them.
- Promote safety, integrity, and security within our Services.
- Promote, market and advertise our Services as well as those of affiliated partners. This includes email marketing campaigns. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each email.
- Administer and troubleshoot our Services.
- Generate reports and data the usage patterns of our Services.
- Analyze the accuracy, effectiveness, usability, or popularity of the Services.
- Help enforce the legal terms governing use of the Services.
6. How do we protect your information?
Tourism Kamloops takes the security of your personal information very seriously. Our Services protect your personal information during transit using encryption. When we store your personal data we use password-protected computer systems with limited access, housed in facilities with physical security features. We use commercially reasonable physical, electronic, and management procedures to safeguard and help prevent unauthorized access, maintain data security, and ensure we correctly use the information we collect through the Services.
When you use our Services to publish or post content, some of the personal information and content you share may be visible to other users within our digital network and could be read, collected and/or used by them. You are responsible for the personal information you choose to share or submit. For example, if you use certain hashtags associated with Tourism Kamloops and used by Tourism Kamloops for promotional campaigns, this information might be used for www.tourismkamloops.com and is therefore public. Please exercise care when using these features.
Although we take appropriate measures to guard against unauthorized disclosures of information, these measures cannot be unconditionally guaranteed as 100% secure. As a result, we cannot do not warrant the security of any information you transmit to us or that such information will never be disclosed in a manner that is inconsistent with this Privacy Policy.
7. How do we share your information?
Your information is shared with others in the following ways:
• Advertisers.
Although we work with third-party advertising networks and service providers on our digital platforms, we do not share information that personally identifies you or can be used to contact you, such as your name or email address. Third party advertising networks and service providers collect only device data in order to send you interest-based advertising. Information collected for this purpose may include descriptors received from web browsers or operating systems, such as browser types and settings, operating systems, device models, carriers, location data, IP address, mobile device and advertising identifiers (e.g. Apple IDFA or Google Advertising ID), cookie or pixel information, or similar technology.
• New ownership.
If ownership or control of our Services or associated assets changes in whole or part, we may transfer your information to the new owner in accordance with PIPA section 20.
• Service Providers.
We may use third-party service providers, vendors, agents, contractors or others to provide services on our behalf, or to fulfill a service or transaction you have requested. In such cases, we ensure written agreements are in place with these third-party service providers requiring them to maintain the same level of protection for your personal information as provided under this Privacy Policy and limiting their use of your personal information to the specified services provided on our behalf. Such service providers may include:
- Shopify – online payment system
- PayPal – online payment system
- Crowdriff – social media photo sharing
- JackRabbit or BookDirect.com – Hotel Booking partner
- Google – advertising & analytics
- MailChimp – Email software
- SimpleView – Website provider & marketing contact system
- Facebook – social media photo sharing
8. How do we allow you to manage or delete your information?
You can request, rectify and erase information that you provided to us which is directly associated with your account. You can maximize data integrity by ensuring your contact details and preferences are accurate, complete, and up to date. You can contact our privacy officer to request corrections to the information we have on record for you. Similarly, you can ask us to delete your information by contacting our privacy officer.
To protect you and our members, we may ask you to provide proof of identity before we can process data access and/or deletion requests. We may decline to process requests that are frivolous, vexatious or extremely impractical, jeopardize the privacy of others, or not otherwise required by PIPA or local law. We might not be able to accommodate some requests objecting to the processing of personal information, notably where such requests would not allow us to continue providing Services. Information such as IP and email addresses will be retained for anti-fraud and anti-spam purposes for as long as relevant and required by law.
9. How do we respond to lawful requests for information?
We will cooperate with third parties to enforce their intellectual property or related rights. In some cases, Tourism Kamloops may be required by PIPA or other applicable law to disclose personal information in response to lawful requests. We can disclose your personal information as required by PIPA or other applicable law, within or outside your country of residence, including when we believe disclosure is (a) prudent or necessary to protect our rights or Services, or the health and/or safety interests of a person or organization, or (b) to comply with a judicial proceeding, court order, subpoena, warrant, or similar legal process having lawful jurisdiction over Tourism Kamloops.
10. How do we operate and transfer data as part of our services?
Our Services and all data, including your personal data, are hosted on servers located within Canada. If you are using or accessing our Services from outside Canada your data will be transferred to Canada and processed and stored within Canada. As a result, Canada’s federal and provincial governments, courts, law enforcement agencies and/or regulatory agencies may be able to obtain your data through laws applicable in Canada. Privacy protections provided by Canadian law may differ to those within your jurisdiction.
11. Children
Tourism Kamloops’ websites are not intended for children under 13 years of age. No person under 13 years of age may provide any personal information to or on these sites. We do not knowingly collect personal information from children under 13. If you are under 13 years of age, do not provide any information (such as your name, address, telephone number, email address, screen names or user names) on any of Tourism Kamloops' websites, or use any of its features, including interactive or social media. If we learn that we have collected or received personal information from a child less than 13 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us or write to our Privacy Officer (details below).
12. Changes to this Privacy Policy
Tourism Kamloops may amend this Privacy Policy from time to time. We encourage you to check this page regularly to ensure you are aware of our current Privacy Policy. If we make any material changes to the way we collect, use, store, or disclose your data, we may notify you by email or by posting an announcement through our Services. You are bound by any material changes to this Privacy Policy when you use our Services after you have been notified of such changes.
13. Chatbot Privacy Policy
In Development.
14. How to contact us
Tourism Kamloops strives to be transparent about its policies and procedures for managing personal information and aims to make this information available in a form that is readily understandable. Copies of this Privacy Policy are available by contacting Tourism Kamloops; we also welcome your comments or questions. You may contact us through:
The Privacy Officer
Tourism Kamloops
Telephone: 250-819-0151
Email:
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